Computer & Network Technician

MWI has provided the best IT solutions and support for over 20 years.

 

Our services include IT Strategy Formulation, Project Management, Technical Audits, Infrastructure Design and Implementation, Legacy System Migration, IT Security Assessment and Design, System Administration, Hardware and Software Installation Services, Hardware Supply, Maintenance and Support, Secure Data Center Hosting, Server Consolidation and Application Integration.

 

MWI works with multiple hardware vendors to find the best products for our clients. Solutions are carefully selected to match customer needs. We offer a secure, automated and off-site backup service that uses an internet connection to send data to  our facility. Additionally, out hosting services range from hosting the most simple website to fully managed servers hosting  your custom applications.

 

Job Description / Responsibilities

 

  • Flexibility to work: main hours are Mon-Fri 9-5 – work from home and on client sites
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Responding to IT tickets, emails and requests
  • Documentation of processes, troubleshooting and topology
  • Providing technical support on-site or via phone or email
  • Identifying trends and opportunities for improvement as well as provide ongoing feedback
  • Ensuring accurate and detailed problem documentation/ticketing
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

 

Qualifications / Requirements

 

  • Graduate from a college or University with a Computer Hardware and Software based course
  • Good interpersonal and analytical skills
  • Strong customer service and spoken/written English skills
  • Networking – IP addresses, subnet masks, DHCP, DNS, FTP, VPN, RDP, etc.
  • Knowledge of Microsoft Server OS (2008 to current), Exchange Server (2007 to current)
  • Knowledge of Windows Desktop Operating Systems
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of Virus and Spyware removal techniques

 

Nice to Have

 

  • Driver’s license (G2/G full) and vehicle
    Experience with ticketing systems
    Adobe, AutoDesk and Microsoft products knowledge
    Background in customer service/user support

 

For consideration please send your resume and cover letter to resumes@mwinet.ca

We thank all applicants for their interest however only preferred candidates will be contacted.